Shipping policy
We take great care in packing and shipping our edible products so they reach you fresh and in perfect condition. Please read our shipping policy carefully before placing your order.
Order processing time
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
You will receive a confirmation email with tracking details once your order has been dispatched.
Estimated delivery times
| Delivery zone | Estimated time |
|---|---|
| Local / same city | 1–2 business days |
| Within the country | 3–5 business days |
| Remote / rural areas | 5–7 business days |
Delivery times are estimates and may vary due to courier delays, weather, or peak seasons.
Shipping charges
- Standard shipping rates are calculated at checkout based on your location and order weight.
- Free shipping is available on orders above a minimum order value (displayed at checkout).
- Any applicable taxes or customs duties are the responsibility of the customer.
Food safety & packaging
We pack all edible products with care to maintain freshness and prevent damage in transit.
- Products are sealed and packed in food-safe, tamper-evident packaging.
- We recommend storing products as per the instructions on the label upon delivery.
- If you notice any seal damage or leakage on arrival, please do not consume the product and contact us immediately.
Failed or undelivered orders
If a delivery attempt fails due to an incorrect address or the recipient being unavailable, the courier may attempt redelivery or return the package to us. Please ensure your delivery address and contact number are correct at checkout. Re-shipping fees may apply for returned orders.
Questions about your shipment?
Contact our support team at Aslamfoodsstore@gmail.com with your order number and we'll get back to you within 1–2 business days.